Preparing to Open

Preparing to Open

GPREP has several business ambassadors who are here to help transition your business back to operating as the province lifts restrictions. To get in touch with a Business Ambassador, email

Government of Alberta: Alberta Biz Connect

Alberta Biz Connect includes provincial workplace guidance and supports to help businesses and non-profits affected by COVID-19 begin to reopen and resume operations safely. There are resources available to help keep you, your staff, and your customers safe.

To be successful during the economic relaunch, businesses should continue acting responsibly by following public health and physical distancing measures as well as using good hygiene and disinfecting practices.

By working together, we can ensure our sacrifices to slow the spread of COVID-19 are not wasted.

Visit Alberta Biz Connect: Guidance for Reopening at

New as of May 14, 2020: All workplaces are expected to develop and implement policies and procedures to address COVID-19, including a plan to reduce the risk of transmission among staff and customers. The completed plan must be posted in places of business or online within seven days of the public being able to attend the business. Information and the plan template is available at, along with more sector-specific guidelines

Step 1: Prepare your workspace

  • Define appropriate Personal Protective Equipment (PPE) for your workplace. Consider policies and procedures you can implement to prevent the spread when defining appropriate PPE.
  • Develop a screening protocol for your employees to take before every shift.
  • Perform a deep clean of your workspace. Alberta Health Services has guidelines for cleaning of public spaces. Consider hiring a professional cleaner to perform an initial deep clean of your workspace.
  • Implement procedures for increased frequency of cleaning and disinfecting of high traffic areas including; common areas, public washrooms, and showering facilities.
  • Create a proper physical distancing set up, establish rules, and set up your business accordingly. Leverage signage and spatial markings to ensure co-workers always operate at six feet apart.
  • Post external signs indicating COVID-19 physical distancing protocols, along with floor markings where service is provided or lines form.
  • Regulate entry into the business, including lines, to prevent congestion.
  • Set up your business with a single point of entry.
  • No more than 15 people may gather in common areas. Actively discourage congregations of people.

Other Resources:

Cleaning and disinfecting public spaces during COVID-19: Guidance from the Government of Canada on cleaning and disinfecting of public settings, including schools, universities, public libraries, museums, public transit, communal residences and workplaces.

Practicing physical distancing: Physical distancing involves taking steps to limit the number of people you come into close contact with.

Step 2: Prepare Your Employees 

  • Screen your employees before every shift to ensure they are healthy and have not been in contact with anyone with COVID-19. Employees exhibiting any COVID-19 symptoms must stay home and follow isolation guidelines.
  • Provide PPE for all employees including masks, gloves, hand sanitizer and possibly face shields.
  • Provide employees with everything they need to keep their work surfaces clean, including disposable wipes, hand soap, paper towels, disinfectants, and alcohol-based sanitizer with at least 60 percent alcohol.
  • Educate your staff on physical distancing.
  • Discourage employees from sharing equipment including phones, computers and tools.
  • Train staff in proper hygiene procedures.
  • Reduce the number of employees on-site through alternating workdays or shifts.
  • Communicate weekly with your employees to ensure compliance.
  • Check-in regularly on the mental health of employees.

Step 3: Prepare Your Customers

  • Post guidelines at the entrance of your business regarding your expectations for customer behaviour including physical distancing, PPE usage and to not enter if they are exhibiting any symptoms.
  • Require that customers use hand sanitizer upon entering.
  • Limit the number of people in your business to ensure six feet physical distancing can be maintained.
  • Place tape in high traffic areas to direct flow and keep six feet between customers.
  • Update your website to reflect the new rules and any other operating changes.
  • No more than 15 people may gather in common areas or at one table.

Step 4: Prepare For Transactions

  • Sales registers should be six feet apart.
  • Avoid cash exchanges and encourage tap payment when possible.
  • Install screens between staff and customers if necessary.
  • Disinfect transaction areas after each transaction.
  • Consider home delivery, take out, drive through and curbside pick-up options where applicable.
  • Post a sign for deliveries outlining expectations (PPE, hand sanitizer, masks).

Important Links:


Alberta BizConnect

Print Materials and Other Resources

PPE4Biz Program

Community PPE Suppliers 

Face Coverings, Masks, and Other PPE

Financial Assistance and Utility Updates

Employee COVID19 Screening Questions