FAQ

Frequently Asked Questions

What if my community is no longer under mandatory evacuation but the highway home is closed due to other evacuations?

Please check 511 for information on road conditions. Re-entry information will be provided as it becomes available.

Please do not return home until the mandatory evacuation order is lifted.

When an evacuation order is lifted, how long until I must vacate my provided hotel or other accommodations?

Once the mandatory evacuation order is lifted, residents may return home. More information regarding re-entry will be provided as it becomes available.

How long can I stay in my provided hotel?

Evacuees cannot return home until it is deemed safe to do so and the mandatory evacuation order is lifted. Municipalities, the provincial government and partners are working together to make sure evacuees have accommodation while they are evacuated.

What are the hours of the Reception Centre?

The Reception Centre has now transitioned to offer evacuee assistance via the Public Information Line at 780-567-5587 between 10 a.m. and 4 p.m. daily.

Where, how and why register as an evacuee?

The Reception Centre has now transitioned to offer evacuee assistance via the Public Information Line at 780-567-5587 between 10 a.m. and 4 p.m. daily.

What if I’ve already checked in at a Reception Centre in a different town, or online?
All evacuees staying in Grande Prairie must register at the Reception Centre or on the Public Information Line regardless of whether or not they have previously registered elsewhere. The Reception Centre has now transitioned to offer evacuee assistance via the Public Information Line at 780-567-5587 between 10 a.m. and 4 p.m. daily.

What if I plan on staying with family or friends?
All evacuees staying in Grande Prairie must register at the Reception Centre at Grande Prairie Regional College regardless of whether or not they have previously registered elsewhere. This will permit you to access local services.

Why should we register?
To obtain a wristband identifying you as an evacuee and granting you access to resources and services including:

  • Accommodations
  • Food Services
  • Local services like GP Transit services and access to Eastlink Centre and Crosslink County Sportsplex (with wristbands)

I am an evacuee, what can I expect when arriving in Grande Prairie?

Public Information Line

The Public Information Line is staffed daily from 10 a.m. to 4 p.m. with representatives who will assist evacuees in finding lodging, receiving medical care, prescriptions, social supports, meals, and other necessary items during the evacuation.

Your accommodation may include:

  • The actual expense of accommodation;
  • Hotel parking, if applicable;
  • Laundry expenses incurred during the hotel stay;
  • Food Services
  • Please confirm all arrangements made at your specific accommodation.

Alcohol, room service, and in-room entertainment expenses are not included.

A distribution center has been set up at the Friendship Centre and is open:
Monday: 10:00 am - 4:00 pm
Tuesday:12:00 pm - 6:30 pm
Wednesday:1:00 pm - 6:30 pm
Thursday: 10:00 am - 4:00 pm
Friday: 12:00 pm - 6:30 pm
Saturday & Sunday: Closed

What is the Friendship Centre?

The Grande Prairie Friendship Centre (GPFC) was created to deliver programs that meet the needs of Indigenous people in our community migrating to urban centres. They strive to bridge the cultural gap between the Indigenous and non Indigenous communities through a wide variety of initiatives.

What does the colour of my wristband mean?

BLUE Wristband:

YELLOW or ORANGE Wristband:

  • Registered as an evacuee in Grande Prairie
  • Accommodations and food services arranged

Free access to the Crosslink County Sportsplex, Eastlink Centre and Grande Prairie Transit

What do I do if I loose or damage my wristband?

If you need to obtain a new wristband, you must call the Public Information Line at 780-567-5587 between 10 a.m. and 4 p.m. daily and we will arrange to get a new wristband to you.

Can I have a hotel room reserved for me?

Call the the Public Information Line at 780-567-5587 and a hotel room can be arranged. The Reception Centre hours are between 10 a.m. and 4 p.m. daily

What if I want to switch my accommodations?

We are working to accommodate evacuees that are currently arriving.  We won’t be able to change hotels at this time.

What Services are available in Grande Prairie?

All registered evacuees in the Grande Prairie and Area are welcome to enjoy:

  • Free access to the Eastlink Centre (with Reception Centre wristband). The Eastlink Centre is a sport and recreational centre that includes  dinosaur themed aquatics area that has two water slides, Flowrider (simulated surfing), a 50-meter Competition swimming pool, lazy river and a family and adult hot tub plus sauna. This facility offers amenities that all ages will enjoy.
  • Free access to the Crosslink County Sportsplex recreation complex which is the home to arena sports, outdoor sports, indoor track athletics and other users of all ages.
  • Free GP Public Transit with Reception Centre wristband
  • Muskoseepi Park offers a variety of outdoor activities and 2 local museums have free admission
  • Philip J Currie Dinosaur Museum is offering 50% off admission, please show your wristband
  • Walking trails run the length of the City through the Bear Creek
  • Children are welcome to attend local schools

Where can I find additional Community Social Development resources and services (ie. Health and Family Services, Recreation facilities, parks, museums, etc.) in Grande Prairie?

A list and map of Child and Youth Resources, Community Resources, Newcomers’ Resources, and Senior Resources exists online as part of the City of Grande Prairie website: cityofgp.maps.arcgis.com  This can help you locate things like walk in clinics, parks, libraries and museums, counselling services, the Friendship Centre, etc.

Additional information can be found at all Grande Prairie Regional Emergency Partnership Municipalities websites:

City of Grande Prairie www.cityofgp.com
County of Grande Prairie www.countyofgp.ab.ca
Town of Beaverlodge www.beaverlodge.ca
Town of Sexsmith www.sexsmith.ca
Town of Wembley www.wembley.ca
Village of Hythe www.website.hythe.ca   

Is there any financial assistance available to evacuees?

Residents of northwest Alberta who were evacuated under mandatory order due to wildfire may qualify to receive Northwest Alberta Wildfire evacuation payment funding from the Province of Alberta.

More information on this process, and other Provincial and Federal services, can be found on the Government of Alberta, Active Emergency Updates website: https://www.alberta.ca/emergency or by calling 310-4455.

How do I apply for the Provincial Evacuation Payments?

  1. Online at evacuationpayment.alberta.ca. For technical issues call: 1-844-643-2789
  2. In person at an Alberta Supports Centre.
    1. To locate a centre near you, visit alberta.ca/alberta-supports or call 1-877-644-9992, Monday to Friday, 7:30 a.m. - 8 p.m.
    2. The Grande Prairie Centre is located at the Towne Centre Mall, 9845 99 Ave.

Where can I find Community Social Development resources and services (ie. Health and Family Services, Recreation facilities, parks, museums, etc.) in Grande Prairie?

A list and map of Child and Youth Resources, Community Resources, Newcomers’ Resources, and Senior Resources exists online as part of the City of Grande Prairie website: https://cityofgp.maps.arcgis.com  This can help you locate things like walk in clinics, parks, libraries and museums, counselling services, the Friendship Centre, etc.

Additional information can be found at all Grande Prairie Regional Emergency Partnership Municipalities websites:

City of Grande Prairie www.cityofgp.com
County of Grande Prairie www.countyofgp.ab.ca
Town of Beaverlodge www.beaverlodge.ca
Town of Sexsmith www.sexsmith.ca
Town of Wembley www.wembley.ca
Village of Hythe www.website.hythe.ca   

What Health Resources are Available in Grande Prairie?

  • Walk-in Clinics
    • Walk-In ClinicsContact Information
      Grande Banks Medical Clinic587-771-1515
      GP Medical Clinic780-533-4444
      GP Medical Walmart780-532-2332
      Northridge Medical Centre780-538-0111
      Primecare Health780-539-3618
      IMJ Medical Clinic780-532-4415
      Eagles Medical Clinic780-532-2145
      Royal Oaks Medical Clinic877-464-0173
      AFTER-HOURS WALK-IN Clinic
      GP PCN After Hours Clinic780-539-9204
  • Integrated Crisis and Access Team
    • Hours: 9 am – 4 pm
    • Phone: 780-833-4323, 587-259-5513
    • Address: 9728 101 Ave.
  • See Community Resources Map at https://cityofgp.maps.arcgis.com

What do I do if I need a new or refilled prescription?

  • Visit a local walk-in clinic
  • Grande Prairie Hospital, 10409 98 Street.
  • London Drugs has access to Net Access for existing prescriptions and refills
    • Hours: Mon-Sat, 9 a.m. – 10 pm; Sunday, 10 am – 8 pm
    • Address: 10820 104 Ave., Gateway Power Centre (behind Staples)

Can kids attend any local schools?

Grande Prairie has 3 school divisions. Children of evacuees are welcome to attend local schools without registering. Visit them online to find a location and grades offered.

Can I bring my pets / livestock?

Some of our accommodations are pet friendly. If these accommodations are no longer available GPREP can provide housing, food and care for animals that have been evacuated due to the Northwestern Alberta wildfires. See below for hours and location.

Accepted Animals:

  • Dogs
  • Cats
  • Birds
  • Pot Belly Pigs (House Trained Pigs)
  • Rodents

Process for dropping animals off:

  • Must be a registered evacuee with a GPREP wristband
  • Bring animals to the Grande Prairie Regional Animal Care Facility during business hours

Grande Prairie Regional Animal Care Facility

Location: 12220 – 104 Avenue (Brochu Industrial Park)
Phone: 780-830-0199
Hours:
Monday to Saturday 10 am - 6 pm, Closed between noon and 1:00 pm
Sunday Noon to 4 pm

I have a pet and/or livestock left in an evacuation zone, how can I have someone check on them?

If you left your pet in the High Level Region evacuation zone, call the High Level Emergency Operation Centre at 780-926-2201 to have a volunteer check on your pet.

Mackenzie County has arranged for stock trailers to assist any residents in the Chuckegg Creek Wildfire evacuation area that need support moving livestock. If you require assistance contact the Mackenzie County at 780-821-3103. Please be prepared to provide information regarding the number of livestock and the location.

Where can I go for more information?

  • Subscribe to our daily newsletter by visiting the Newsletter section of this website or CLICK HERE to be re-directed to the subscription page.
  • Follow us on Facebook @highlevelfiregp (GP Region High Level and Area Evacuees)
  • Call the Northwest Alberta Wildfires Evacuation - Grande Prairie Public Information line between the hours of 10 a.m. - 4 p.m. at 780-567-5587 for answers to questions about your time in Grande Prairie.
  • Visit the News section of our website

What is happening with postal services?

Updated information and mail delivery alerts from Canada Post can be found on their website by searching High Level.

What is the current state of the wildfires/Where can I find more information about the wildfire?

Helpful up to date information can be found at:

511 Road Reports and Alerts https://511.alberta.ca/#:Alerts

I would like to support, where can I donate?

At this time, we are accepting offers for donations for the Northwestern Alberta Wildfire Evacuees. We ask that those wishing to donate to assist evacuees in the Grande Prairie Region submit a donation form online at www.gprep.ca. so that they may be contacted regarding donations as they are required.

What is GPREP?

GPREP, or the Grande Prairie Regional Emergency Partnership is a collaboration between six communities to coordinate and plan the emergency response and resources during large-scale emergencies and disasters. We focus on preparing for and responding to disasters.

The six municipalities that make up GPREP are: The City of Grande Prairie, County of Grande Prairie, Towns of Beaverlodge, Sexsmith, Wembley, and the Village of Hythe

What is the Emergency Social Services?

Emergency Social Services (ESS) is an emergency response program that provides for the various short-term needs of evacuees during a large scale emergency or disaster. These short term services (up to 72 hours) are to preserve the emotional and physical well-being of evacuees.

What happens when GPREP is activated?

Once GPREP is activated various responders and staff come together in the emergency coordination centre.  The emergency coordination centre supports the first responders, obtains required resources, manages information and looks at the needs of the entire community/region.

Who do I call in an emergency?

  • For police, ambulance, or fire department: 9-1-1.
  • For power outages or electrical emergencies, call ATCO Electric: 1-800-668-5506 (24 hrs).
  • For gas line related emergencies or if you smell gas (often described as a “rotten egg” smell), call ATCO Gas: 1-800-511-3447.
  • For waterline and sewer-related maintenance, breaks or other emergencies, call Aquatera (only for City of Grande Prairie, Sexsmith, and parts of Clairmont): 780-882-7800 (24 hrs).
  • For wildlife related emergencies, call Alberta Fish and Wildlife: 1-800-642-3800 (24 hrs).
  • To report a wildfire call Alberta Wildfire: 310-3474 (24 hrs).

A comprehensive list of other emergency phone numbers in Alberta can be found at: https://www.alberta.ca/emergency-numbers.aspx